Café Santiago

Good afternoon, I had dinner here today. And I am very disappointed. At first glance, the food looked good. But the reality was completely different. The meat smelled slightly off, but more importantly, it wasn't cooked through. I didn't finish my meal and reported everything to the waiter. I was asked if I wanted the meat cooked further. I said no, because there wasn't much left. Then the waiter took the food away and that was it. I find it really outrageous to serve someone raw meat and not even apologise, let alone make the customer pay the full amount. I understand that this can happen sometimes, but the staff's reaction must be different!!!!

I visited this restaurant hoping to enjoy an authentic francesinha, but unfortunately, the experience was quite disappointing. The biggest issue was the service: the staff was unprofessional and overly familiar, calling me "my love" and touching my arm, which made me uncomfortable. I don't know if it is part of portuguese culture but a more respectful and professional attitude would be greatly appreciated as a tourist. As for the food, while I understand that francesinha is a local specialty and many people love it, it wasn’t to my personal taste. However, I respect that this might just be a matter of preference. Overall, I wouldn’t recommend this place based on my experience, mainly due to the service.

Incredibly delicious francesinha. Came here solo and immediately got a seat at the bar. Short wait for the sandwich. The sauce is delicious and comforting, and the meats with bread are amazing. Tastes much better than it looks! Place was packed, expect to wait with 2+ people. Service was friendly and efficient

We had the steak sandwich and had it split into two portion just add €1+. I can’t remember. But you’d get extra eggs and fries as it’s split to two plates. Well worth it as we’re not big eaters plus we then get to order another dish! Service was fast and prompt. We were early so no queue for us.

The OG spot to try the famous Francesinha! It’s very filling, so come hungry. A few tips: order fries on the side and ask for extra gravy, you won’t regret it. If you come without a reservation, be prepared to wait