Oven Mozzarella Gran Via 55 | Restaurante Italiano Madrid

Discriminating! My friend and I dropped by 2 days ago for some pasta, and it surprisingly turned out to be the worst dining experience in Spain for both of us so far. We entered the restaurant, ain’t no greeting from the staff and when I asked for a table for 2, the staff simply pointed to the table in the darkest corner of the floor by the stair with such cold-hearted face. We sat down and no one came over to hand us the menu or show us how to order. We had to stand up and head to the bar, asking to order food after the staff pointed to the QR code on the table without saying anything else, while I saw her handing out the printed menu for other guests??? And yeah we waited for another 15 minutes as absolutely no one came over to take our order, all staff just walked by our table without any care. After all I had to call a staff to give my order and waited for another 40 minutes for my food. I asked 2 waitresses, twice, before my food finally arrived. And as my friend said the pasta looked like it had been sitting for long before being on the table. I don’t know how long we must have waited if I hadn’t raised my voice twice! To much of my surprise, you didn’t treat all the customers like that from what I observed. Oh or is it because we are the only Asians in the room that night?! Lemme tell you I’ve been working in FnB industry for nearly 10 years and frankly speaking this is the worst customer service I’ve ever received! The food is rather avarage, 6.5/10, and I’d definitely recommend others than this one!

Really good experience. The place is super clean, has great vibe and waiters are all around checking with you everything is perfect. The cocktails bar are really good and with very decent prices. We loved the place, loved the pizzas, they were awesome! Don’t miss!

Adriana is a star server and she was so kind to cater to our vegetarian needs! The restaurant is beautiful. Food is average. I have had better italian food. Pizza crust needs to be well done, seemed undercooked. Overall service 11/10! Food 6/10. Tiramisu was a 7/10!

Delightful experience , everything is very fresh and delicious. We got the burrata oven, a veg salad, Mediterranean focaccia and veggie pizza. Everything was quite great, Christian our host was a pleasure to deal with as well

Gorgeous restaurant with amazing food and drinks. We accidentally made a reservation at the wrong location and this location accomodated us anyway very kindly. Cristian was such a great waiter and got us everything we wanted and more!!