El Patio

From the moment I arrived, the hospitality at El Patio was exceptional. I was warmly greeted by Oto, who set the tone for a high-luxury dining experience. His professionalism and attention to detail ensured that my order was handled smoothly and with genuine care. Following him, Sir Adriana continued the service with grace and attentiveness, contributing to a refined and memorable atmosphere. The Four Seasons standard of service was very present—elegant, polished, and welcoming. That said, the one area that prevented me from giving a perfect score was a small yet persistent issue with my request for a side of olives. Despite ordering them multiple times, there seemed to be a kitchen or back-order delay, and only after my third request did they finally arrive. While not significant enough to overshadow the overall experience, it was noticeable and would have been ideal had it been communicated that there was a temporary issue. In the end, the warmth and professionalism of Oto and Adriana carried the experience, and I left feeling well cared for in true Four Seasons fashion. A small improvement in communication and efficiency around such details would elevate this from excellent to flawless.

El Patio, the lobby bar of the Four Seasons Madrid The majestic and chic lobby bar was once the operations courtyard of the Banco Español de Crédito. Now it is a luxury place for meetings, see friends, enjoy an Afternoon Tea or at this wonderful Christmas time a Festive Tapas Experience. The Tapas experience is an interesting journey with various classic Spanish tapas and flavors of Spain, presented on a Etagere.

Exactly what you can expect at Four Seasons. Great service and food. One interesting thing is that there is a Hermes shop next to it, and if you sit at corner seats, you got the view of the happenings where people spend tens of thousands of Euros there..

Outsiders not welcome As Americans spending some time in Madrid, we were offended and disappointed by a hotel chain that has always surprised us with its extreme customer service in every corner of the world: Four Seasons. This weekend, taking advantage of the fact that we were passing by the Four Seasons Hotel in Madrid, we decided to go in and have a coffee. From the beginning we felt unwelcome: - They took a long time to serve us, we had to call someone to come and get us. - The waiter came and the first thing he asked us was the room number of the hotel, we told him we were not staying there and he quickly changed his attitude. - He brought us the American coffee and tea we had ordered. It was to be expected that because of the place (and the price, almost 30 euros) they would be served with the appropriate teapot and a pitcher of water for the Americano. But no, everything was served directly in the cups. By the way, the smallest American coffee I have ever had. - As soon as we finished our drinks, the waiter came over and asked us if he could take everything away, as if he was in a hurry for us to leave. So that's what we did, we left with the idea of never going back to that place again. Such an attitude and service made us think that maybe the hotel cafeteria is only for guests, but then they should say so from the beginning. An unfortunate experience in a hotel chain that is known for its elegance and kindness. Sincerely, anywhere in the world except except in Madrid.

The wine list was not current which caused the sommelier to run a marathon back and forth to the wine cellar. The wine service was accordingly slow but the staff made up for it with several complimentary and delicious tapas and food items. Overall, a lovely experience and an illustration of how great service can make up for a problematic occasion. Kudos to the staff and management training, a good testament to the Four Seasons brand. I switched hotels based on this experience.