The Refuge

What an absolute legendary experience. The staff were all very friendly and helpful with the amazing choices this location offers. Had an afternoon tea in the solarium. As frequent travellers we look to enjoy the best possible experience and atmosphere when abroad, this place delivered in spades. The hospitality staff were exceptional, the drinks refined and all we had expected. The food was perfectly balanced and refined, above our expectations. Thankful to have had this wonderful opportunity and hope to return in the years ahead.

Lovely pub with absolutely gorgeous decor and amazing service. The food however, is not it. We only enjoyed our small plates and snacks, and the vegetarian options. The other plates were not very interesting for the price. I also ordered the steak done medium rare, and it was clearly rare (still pink on the outside). Will definitely go back for the drinks though, the cocktails are lovely and the vibes are immaculate.

This place restaurant is special to my partner and I. It’s been the restaurant of choice for a few momentous occasions, we love the architecture, the vibe and the food. We had family in town and decided to share our ‘happy spot’. We were shown to our table straight away and settled in. The menu has changed but it’s still a collection of small and large plates good for sharing or as a main with a side dish. Sadly I don’t think our waitress was ‘in the mood’ to work that evening… We had a few allergies within our group that needed some discussion, she clearly didn’t know the menu and seemed to be busy in her head with other things than the job at hand… We wanted to venture down the wine list but again there was no advice or knowledge. The food was delicious and side dishes abundant as usual but the lack of service continued, we had to find and even cajole our server every time we wanted to order additional items. We shared a few desserts and quickly left after begrudgingly paying service charge for no service! Working in the industry We hate to remove the service charge as the team need to tips…. Funny though, she was quick enough to write her name on the £250 bill when it arrived. We did e mail the hotel to give some feedback but sadly a month later still no reply. We love this place and the hospitality industry is a tough place to be right now. We take the time to feedback because we care. Thank you

The food at refuge is always fantastic and this time was no different, shout out to the hispi cabbage with miso and duck fat crumble, it was unbelievable, also the beef cheek nugget soo very good. The service was ok but considering how quiet the restaurant was we had to wait quite a while to order food, once ordered it came quickly they also did not add all we had ordered so there was a few things missing but to be honest we would have orders too much if we had got it all. We orders cocktails at the end of the meal which were pretty disappointing, that’s the second time in a row where that has been the case now and expected it to be a blip last time. It’s such a shame as we have always loved going here for cocktails. It won’t stop us going for food as there are other drinks obviously but not sure we would order a cocktail again.

Excellent Sunday roast, both the beef and vegetarian versions! The deserts were amazing too, as well as the kind and attentive service - thanks Josie!